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Customer Service Triumphs in Carnival Catastrophe

Customer Service Triumphs in Carnival Catastrophe

| Feb 15, 2013

"They worked so hard, such long hours, continuously, and always smiled...They deserve so much. They deserve a lot more." 50-y ear-old Cheryl Espe told USA Today. Epse was one of over 3,000 passengers aboard crippled Carnival cruise ship Triumph. She lauds the tireless crew for their undying devotion to customer service, despite horrible conditions after a grueling 5-day journey home from the Gulf of Mexico.

Erwin Ward of Bay City Texas offered similar words of praise: "The crew is wonderful. They did the best they could." After a fire in the ship's engine room disabled it in the Gulf of Mexico and left passengers without power, hot food, and fresh water, the crew members certainly tried to make the best out of a bad situation. Despite terrible conditions on board - backed up toilets, sewage-stained carpets and walls, and overheated cabins - all 1,086 members of the crew maintained a professional, positive attitude while attempting to clean and care for all passengers on board.

It is difficult to hold a smile and keep an optimistic attitude with over 3,000 frantic passengers fighting for food, toilets, and clean living space. Crew members aboard the Triumph assisted passengers with waste removal, provided sandwiches and other small food items when available, and attempted to minimize the hoarding and looting on board. Guests had nothing but pleasant things to say about the "fantastic" staff, despite the horrible conditions and anxious atmosphere, and most agreed the crew should be recognized for their commendable customer service.

Carnival CEO Gerry Cahill has given a formal apology on behalf of the cruise line and has announced that all Triumph passengers will receive a full refund as well as a credit for a future cruise. Carnival has gone to all lengths to ensure their guests are fairly compensated, but have they done the same for their heroic crew members? "The crew was always smiling. They need a huge raise!" insists passenger Kendall Jenkins.

The unfortunate Carnival catastrophe is undoubtedly a cause of trauma and stress for most passengers aboard the Triumph. Sublime customer service is invaluable in such a situation, and we at George Sink understand the importance of providing a comforting, helping hand in a time of need. Carnival staff has done a wonderful job of doing their best to ensure the safety and comfort of their guests in the light of a tragic occurrence. Going above and beyond to lighten the burden and put our clients in a more comfortable situation is one of our number one priorities, and we sincerely applaud the crew members aboard the disabled cruise ship that put their passengers first.

Categories: News, Vacation Injury
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